Frequently Asked Questions
We are interested in moving our systems to PitCH...
Yes, of course!
We have a demonstration environment with a basic set-up and some common applications. We can show you how to connect from your office or home. See how simple it is to transform your business.
With PitCH, cloud systems are hosted in a lights-out, dedicated, high security building with multiple authentication levels required for physical access.
Qualified technicians manage the servers. They cannot access your applications or data. Only qualified and approved Trisynia staff can access the server’s Windows operating system.
Typically, we only access the system for maintenance and problem resolution purposes.
PitCH systems are protected by a commercial grade firewall, backups, and anti-virus software. We can secure user access to all resources with appropriate permissions and authentication methods.
When our business starts using PitCH...
You will need the following services and equipment:
- A high-capacity Internet service.
We will assess this based on the number of people who will connect in the office. Often, a 100Mbs business grade NBN service will be more than enough.
- A UTM firewall router to protect the office network from cyber security threats.
- A switch to connect the cabled computers and printers to the network.
- A small wall mounted cabinet or dedicated space for the firewall and switch (this will be where the network cables all meet)
- Desktop computers so you can connect to the hosted applications.
- Other office devices such as printers and scanners.
The PitCH eco-system uses Microsoft 365 subscriptions for email and Office applications (e.g. Word, Excel, Outlook, Teams etc.).
If you do not currently use these applications, we will show you the benefits of the latest Microsoft 365 Office, email, and new innovative technologies such as Teams and cloud file storage.
Also, there are lots of productivity and specialist apps which you can add to your new, collaborative Microsoft 365 system to increase your practice’s efficiency and profitability.
Microsoft is pouring resources into the development of their cloud hosting and application products. A subscription to PitCH ensures that you will always have access to the newest business productivity features and technologies.
Trisynia will regularly review new features and, where we think they will benefit your business, we will let you know.
Depending upon the requirements of your applications, you will not need:
- any server equipment
- specialised cooling systems
- data backup systems
- battery backup
- primary storage units
- server cabinets and racks.
Therefore, you will save on electricity costs, floor space, software licensing, hardware maintenance, and on-site IT support.
We can decommission and dismantle your old systems and associated obsolete components.
In case you do not want the old equipment, we can remove any confidential information and arrange environmental disposal on your behalf.
Once PitCH is installed...
Regardless of which practice management software you use, we will transfer the application to PitCH for you.
Generally, there is minimal outage required. We create the new environment while you continue working on your old systems and infrastructure.
We will also provide training material prior to the change over. Then, on a specified date, we will perform a final data synchronisation and cut your systems over to PitCH.
The next business day, your team will login to the new system and pick up where they left off!
Each staff member will be supplied with a secure “virtual” Windows desktop.
You connect to this Windows desktop from any other computer or tablet. This can be in the office, at home, on a laptop at the local coffee shop, or anywhere with an internet connection.
When you connect with Multi Factor Authentication, an authorisation code will be sent to your mobile phone (if you are connecting from a new location) which will permit you to log in. This ensures that people who guess or steal your password cannot log in and access confidential systems.
The Windows desktop is not stored on your local computer so it will always look the same, regardless of which computer you use to connect. As long as you have access to the Internet, you will do all your work from this virtual desktop, regardless of where you are.
So this makes remote access for you and your users easy, secure and consistent as no Practice data is saved to the remote computer.
Most internet services these days are very reliable and any problems that do occur are usually resolved quickly.
Because your hosted system is not exclusively linked to your internet service, you can access the systems from any alternative service. This might include a standby 4/5G router, using the hotspot feature on your phone, or working from another location.
Trisynia can help design a cost-effective internet backup solution which will restore cloud access on those rare occasions where something does go wrong.
Trisynia has lots of experience working with all aspects of our PitCH system.
As with on-premises systems, if you experience any problems, you can contact our Australian-based support team, each an experienced PitCH expert. We will help to resolve your problem quickly and efficiently.